COVID-19 Practices for Plant Deliveries and Pick-Ups

Protocols to keep our employees and customers safe:

  • Our employees will stay home if they are sick to any degree. No one gets in an Octoraro vehicle with a temperature of 99 degree or higher (or members of their family in the same household)
  • Facemasks are worn by employees during any interaction with customers
  • Social distancing practiced when we are working to the fullest extent possible
  • Emails and phone calls will be used as much as possible for communication.  Please let us know if you prefer only electronic paperwork
  • Consistent cleaning of work areas and vehicles
  • Our office is restricted no entry to customers picking up orders. All transactions are outside

Delivery Protocols:

  • Social distancing is the most important aspect of order deliveries
  • Driver assisted unloading – our driver will get plants to the tailgate. Customer remains 6’ away until driver clears tailgate area and then customer removes plants from tailgate.  Repeat until unloaded.
  • If customer prefers to unload truck with their personnel, our driver will stay in cab or appropriate distance until truck unloaded.

Order Pick-Up Protocols at the Nursery:

  • Please give us 72 hours’ notice of preferred plant pick up date
  • Orders are pulled and staged prior to customer arrival
  • Social distancing is most important aspect of order pick-ups
  • Nursery staff assisted loading – customer stays in vehicle or stands minimum of 6’ from vehicle while our crew loads order
  • Customer loading – customer self-loads order with no interaction with our staff except to confirm order is complete
Verified by ExactMetrics